Refund policy

Return & Refund Policy

At Sweet Tooth, every dessert is made fresh to order using high-quality ingredients. Because our products are perishable food items, we are unable to accept returns.

Refund Eligibility

Orders canceled within 13 hours of the scheduled pickup time are eligible for a partial refund only.
Once an order has entered production or has been picked up, all sales are final, and refunds cannot be issued.
Orders that are not picked up within 24 hours of the scheduled pickup time will be considered abandoned and are not eligible for a refund.

Damaged or Incorrect Orders
If you receive an order that is incorrect or significantly damaged due to our error, please contact us within 24 hours of pickup with your order number and clear photos of the issue. We will review your claim and, if approved, may offer a replacement, store credit, or refund at our discretion.

Order Changes
Order modifications are subject to availability and must be requested before production begins. Once production has started, changes cannot be guaranteed.

By placing an order with Sweet Tooth, you acknowledge and agree to this Return & Refund Policy.